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When Robert Vaughan, a VITAS patient and US Marine veteran of the Vietnam War, approached the end of his life, he and his wife Victoria faced challenges attending Veterans Affairs (VA) appointments due to mobility issues. Victoria, who uses a wheelchair, was caring for Robert but needed assistance with VA entitlement paperwork to secure benefits before his passing.
Victoria reached out to Mark Hensley, a VITAS chaplain and bereavement services manager in Columbus, Ohio. Hensley provided support by ensuring all necessary documentation was completed for the family. "My mission is to make sure that everything is taken care of for the patient and their family," he stated. "I do my very best to follow through on the wishes of the soldier."
VITAS prioritizes veterans' care and has achieved We Honor Veterans’ “Level 5” status in collaboration with General Manager Mark Knepper and Volunteer Manager Dolores Hickman. This recognition from the National Hospice and Palliative Care Organization reflects their commitment to providing compassionate care.
Mark Hensley, who has military experience as a chaplain in the 1st battalion, 147th Armor Regiment, shared insights into his understanding of duty and commitment: “Robert was as devoted in the Catholic faith as he was a Marine – until his last breath." He added that it was an honor to assist Robert Vaughan's family.
Hensley visited the VA on behalf of the Vaughans to facilitate obtaining necessary identification for Robert’s service records. He advocated for them by communicating their physical limitations and health status to decision-makers. A video conference call with a VA counselor enabled Robert to sign essential documents using Fingerink.vetpro.us technology.
This remote solution ensured that Victoria would receive benefits without exposing them unnecessarily during COVID-19 times. "For all its hiccups, modern technology can work miracles," noted Hensley about completing everything remotely while safeguarding immune-compromised individuals like Robert and Victoria.
Robert Vaughan passed away on January 24, 2022, but not before securing peace of mind regarding his family's future. With vital paperwork completed ahead of time, Victoria could grieve without financial concerns looming overhead after her husband’s death.
“This is the way he wanted things to be,” said Victoria about her late husband’s wishes being fulfilled smoothly.
